Why An Outstanding Product Becomes Useless Without This Critical Element

“You are not eligible for this feature at the moment and they should be receiving an email when they should [be] available of this feature.”

This is part of one of the emails I received from the Facebook Concierge Support Team when trying to set up pre-orders. Let me backup a little and show you exactly how poor customer service leads to loss of business.

(Continue to read here...)

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